MAT PRESTIGE is a company specialising in passenger transport, offering services tailored to both private and business customers. Our drivers are available 24 hours a day, 7 days a week. Our aim is to provide quality, reliable and personalised transport.
MAT PRESTIGE is subject to the regulations laid down by the DREAL (Direction Régionale de l’Environnement, de l’Aménagement et du Logement), and is registered as a VTC under registration number EVTC013230221.
2.1 Booking a journey To make a booking, the customer must provide a number of essential details to ensure that the service is carried out correctly:
It is essential that this information is provided completely and accurately, either online at the time of booking or by telephone. If any of this information is missing or incorrect, this could lead to complications on the day of the trip.
MAT PRESTIGE makes every effort to ensure that its site and tools are accessible 24 hours a day, 7 days a week. However, temporary interruptions may occur for technical reasons, such as maintenance operations, software or hardware updates, or breakdowns beyond our control. In such cases, MAT PRESTIGE cannot be held responsible for any disruption or temporary unavailability of the service.
2.1.1 Online booking:To ensure smooth organization and optimum availability, we recommend that customers book their trip at least 24 hours before the scheduled departure time. The customer must be informed that, in accordance with article L.221-18 of the French Consumer Code, once the booking has been confirmed and payment made, the customer waives his/her right of withdrawal, given that the service is provided immediately. Confirmation of payment by e-mail is the only valid proof of the reservation and guarantees the presence of the driver at the agreed time and place.
2.1.2 Telephone reservations Telephone reservations must be made at least 24 hours before departure. If the reservation is made within this period, we reserve the right to apply an additional delay depending on the distance between La Fare les Oliviers and the pick-up location.
2.2 Prices and terms of payment
2.2.1 Price determination The fare is calculated according to the route determined by the Google Maps mapping system, which is our reference for calculating the fastest routes. The price may be adjusted according to traffic conditions on the route, but remains unchanged even if the driver has to modify the itinerary for reasons beyond his control (traffic jams, detour, etc.).
It is the customer’s responsibility to allow sufficient time for travel, as MAT PRESTIGE cannot be held responsible for delays due to difficult traffic conditions, such as traffic congestion, accidents, roadworks or any other external factor.
When booking a trip from an airport, we strongly advise you to take into account the time needed to get off the plane and collect your luggage, in order to set the right departure time for your trip.
2.2.2 Payment methods : All prices include VAT at the current rate. Booked services must be paid for by credit card via our secure payment system. We also accept payment by bank transfer for companies. By providing their bank details, customers authorize MAT PRESTIGE to carry out the secure transaction and authorize their bank to debit their account for the amount of the service, as well as any additional charges (e.g. waiting charges, parking, or change of destination after booking).
Payment for the trip is made at the time of booking, and the trip will only be considered confirmed once payment has been validated.
2.3 Cancellation conditions: If the customer wishes to cancel a booking, the following conditions apply:
2.4 Delay
In the event of delay, the following conditions apply:
After this time, an additional fee of €100 per hour will be charged, depending on the waiting option chosen by the customer at the time of booking.
2.5 Changes to the Order: Changes to a booking made less than 24 hours before departure cannot be guaranteed and may incur additional charges.
2.6 Invoice The final invoice will be sent by e-mail once the race has been completed.
3.1 Obligations of MAT PRESTIGE MAT: PRESTIGE undertakes to use all necessary means to ensure safe, comfortable and timely transportation. We make it a point of honour to ensure the punctuality of our services and to guarantee the safe arrival of passengers at their destination.
We have taken out Professional Civil Liability insurance to cover any direct bodily injury caused to passengers, from the moment they board the vehicle to the moment they disembark, provided that these actions are not linked to a fault on the part of the passenger. On the other hand, MAT PRESTIGE cannot be held responsible if damage is caused by a passenger or a third party, for example in the event of poor packing of luggage or its deterioration during transport.
3.2 Delays and Causes Beyond MAT PRESTIGE’s Control: Please note that MAT PRESTIGE cannot be held responsible for any delays caused by circumstances beyond our control, such as traffic problems (traffic jams, accidents, roadworks), adverse weather conditions or any other unforeseen event. We will, however, carefully consider any request for refund or compensation, without guarantee of acceptance.
In the event of delay caused by the customer (for example, a delay in pick-up), MAT PRESTIGE cannot be held responsible for failure to respect schedules or for any resulting disruption. The customer remains responsible for keeping to the agreed appointment time.
3.3 Liability in the event of damage to the vehicle: If the vehicle is damaged by the passenger, whether intentionally or accidentally (e.g. vomiting or any other material damage), the passenger will be held responsible for any repair costs or additional expenses incurred. A flat-rate compensation of €150 will be charged to the passenger in the event of damage to the vehicle.
4.1 Passenger safety: For everyone’s safety, it is compulsory for all passengers to wear seat belts, both in the front and rear of the vehicle.
4.2 Damage to the vehicle: Any damage to the vehicle (e.g. unintentional opening of the doors causing damage) will be charged to the customer. The customer must assume financial responsibility and bear the cost of any necessary repairs.
4.3 Passenger behaviour: The MAT PRESTIGE driver has the right to interrupt a service if the passenger is clearly intoxicated, behaves in a dangerous manner, violates public morality or contravenes safety regulations. If a passenger is found to be in possession of illegal or dangerous substances (e.g. drugs or weapons), or is in a manifest state of drunkenness, the driver will immediately terminate the service, without entitlement to a refund of the fare.
4.4 Prohibition of Smoking and Consumption of Food: For reasons of safety and comfort, smoking is strictly prohibited in MAT PRESTIGE vehicles. In addition, eating in the vehicles is forbidden, unless otherwise stipulated in the terms of the reservation.
4.5 Transport of Dangerous Goods: It is also forbidden to transport dangerous goods, such as flammable, explosive, corrosive or toxic products. It is the passenger’s responsibility to ensure that his/her baggage or personal effects do not contain such substances. MAT PRESTIGE cannot be held responsible for any damage resulting from the use of these items.
4.6 Luggage liability: The contents of luggage left in the vehicle’s boot, particularly fragile or valuable items, remain the sole responsibility of the passenger. MAT PRESTIGE declines all responsibility for loss or damage to personal effects and luggage left in the vehicle, including those left on board after the ride.
4.7 Behavior of the customer and his passengers: The customer undertakes to ensure that his passengers respect the same rules of conduct and behavior. If passengers behave inappropriately or aggressively, this may result in cancellation of the trip without refund. The customer is responsible for all persons registered on his reservation and must ensure that they comply with MAT PRESTIGE’s safety and behavior conditions.
5.1 Complaints procedure Any complaint concerning the service provided must be made by registered mail with acknowledgement of receipt, within 30 days of the passenger’s pick-up. The complaint must be sent to the following address:
MAT PRESTIGE
Route des Oliviers
La-Fare-les-Oliviers (13580)
We will respond to each complaint as quickly as possible.
6.1 ApplicableLaw and Competent Jurisdiction
These general terms and conditions of use are governed by French law. In the event of a dispute relating to the interpretation or execution of these conditions, the customer may bring the matter either before the competent court in the consumer ‘s place of residence, or the court of the place where the contract contract was concluded or the harmful event occurred.
6.2 ProfessionalDisputes
In the event of a dispute between MAT PRESTIGE and a professional, the competentjurisdiction will be exclusively the Commercial Court of Salon de Provence.
6.3 Limitation of Liability
MAT PRESTIGE ‘s liability in the event of fault on its part is strictly limited to the direct and certain damage suffered by the customer. is strictly limited to the direct and certaindamage suffered by the customer. No compensation may be claimed for indirect, immaterial or commercial loss, such as financial or operating loss, or commercial damages, such as financial or operating losses.
7.1 Collection of Personal Data
MAT PRESTIGE collects the personal information required for booking, payment processing and communication with the customer. We undertake never to divulge this information to third parties without the customer’s prior consent, unless this is necessary for the proper performance of the transport service.
7.2 Right of access and modification
In accordance with the French Data Protection Act, you have the right to access, modify and delete your personal data. You can exercise this right by contacting us by e-mail or post.
7.3 Deletion of User Account
The customer may at any time request the deletion by sending an email to support@matprestige.fr. Unused credits will be lost, and the account will be permanently closed at the customer ‘s request.
8.1 Mediation
In the event of a dispute concerning the application of these GCU, the customer may have recourse to a mediation procedure. In accordance with current legislation, a consumer dispute may be resolved by conventional mediation with an online mediation platform.
The customer must complete the form on the online mediation platform and submit all the information required to manage the case (customer details, description of the dispute, etc.).
9.1 Invalidity ofa Clause
If any provision of these General Terms and Conditions of Use is found to be invalid or unenforceable, it shall be deemed unwritten, it shall be deemed unwritten, without affecting the validity of the other clauses, which shall remain applicable.
10.1 Acceptance of the GCU
By finalizing a reservation, the customer acknowledges having read the present General Conditions of Use and agrees to abide by them without reservation.
